Returns, Refunds & Replacements Policy

Customers may request a return or exchange within 7 calendar days from the date of delivery. To qualify:

• The product must be unused, unworn, unwashed, and undamaged.
• It must be returned in its original packaging with all labels, accessories, and tags attached.
• The original invoice, receipt, or order confirmation must be provided.
• The item must be suitable for resale.

Returns requested because of a change of mind will be subject to inspection and approval. The customer will be responsible for the return delivery cost.

Original delivery charges are non-refundable unless the product was defective, damaged, incorrectly supplied, or the return resulted from our error.

The following products cannot be returned or exchanged unless they are defective, damaged, or incorrectly supplied:

• Customized, personalized, engraved, embroidered, or printed products
• Products manufactured according to approved artwork or specifications
• Clearance or final-sale products
• Used, washed, altered, or damaged products
• Hygiene-sensitive products once opened
• Products without their original packaging, tags, or proof of purchase

Minor differences in colour caused by screen settings, photography, or normal production tolerances will not normally be considered defects.

If you receive a defective, damaged, incomplete, or incorrect item, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

• Your name and contact number
• Order or invoice number
• Description of the problem
• Clear photographs or video showing the product, packaging, and defect
• A photograph of the delivery label, where applicable

After verification, we will arrange an appropriate remedy, which may include:

• Repairing the product
• Replacing it with the correct product
• Reproducing a customized product
• Issuing a full or partial refund

When the issue is caused by us, reasonable collection and redelivery costs will be covered by the company. Nothing in this policy limits any rights available to customers under applicable UAE consumer protection laws.

Size exchanges may be requested within 7 days of delivery, subject to stock availability. The product must be unused, unworn, unwashed, and returned with its original tags and packaging.

Customers requesting a size change will normally be responsible for collection and redelivery charges.

Customized uniforms, T-shirts, or other made-to-order products cannot be exchanged for sizing reasons when they were produced according to measurements, sizes, or samples approved by the customer.

If the company supplied a size different from the confirmed order, the replacement and related delivery costs will be covered by the company.

Customers are responsible for checking and approving all artwork, spelling, colours, dimensions, quantities, sizes, positioning, and product specifications before production begins.

Once artwork is approved or production has started:

• The order cannot normally be cancelled, returned, or exchanged.
• Approved artwork errors are not considered production defects.
• Additional charges may apply for changes or reproduction.

If the finished product materially differs from the approved artwork, confirmed specifications, or order details due to our error, we will review the matter and provide an appropriate replacement, repair, or refund.

Orders may be cancelled without charge before processing, purchasing, printing, customization, or production has started.

For stocked products, cancellation may not be possible after the order has been dispatched.

Customized or made-to-order products cannot be cancelled once materials have been ordered, artwork has been approved, or production has started. If cancellation is accepted after costs have been incurred, those costs may be deducted from the refund.

We reserve the right to cancel an order due to product unavailability, pricing errors, payment issues, delivery restrictions, or other reasonable circumstances. In such cases, any amount paid for the cancelled item will be refunded.

To request a return, exchange, or replacement:

1. Contact our customer service team within the applicable period.
2. Provide the order number, reason for the request, and supporting photographs where necessary.
3. Wait for return authorization and collection or delivery instructions.
4. Return the item in its original condition and packaging.
5. Allow us to inspect and verify the returned product.

Products sent back without prior authorization may not be accepted.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be processed within 7 to 14 business days using the original payment method. Bank or card-processing times are controlled by the relevant bank or payment provider and may require additional time before the amount appears in the customer's account.

For Cash on Delivery orders, approved refunds may be made by bank transfer. The customer must provide accurate account details matching the purchaser's information.

Shipping, customization, installation, urgent production, payment-processing, and other completed service charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

Customers may contact us regarding returns, refunds, replacements, deliveries, or other concerns through:

We aim to acknowledge complaints within 2 business days and provide a resolution or progress update within 7 business days, depending on the nature of the matter. If a complaint requires additional investigation, we will keep the customer informed about its progress.

This policy is governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

If any provision conflicts with mandatory UAE consumer protection requirements, those legal requirements will apply.